Returns & Exchange

Apex Vape Wholesale works directly with our retailer partners on all returns. Your dedicated rep is the single point of contact for any issue — shortage, damage, DOA, or warranty — and will coordinate credit, replacement, or vendor RMA on your behalf.

Claim Windows

• Shortages / wrong items: Report within 72 hours of delivery.
• Shipment damage: Report within 72 hours with photos of the packaging and affected items.
• DOA (Dead on Arrival): Report within 7 days of delivery.
• Manufacturer warranty claims: Forward to us within the brand's warranty window (typically 30 – 90 days). We handle RMA paperwork with the vendor.

How to File a Claim

1. Email your account manager (or ) with your PO number, the affected SKUs, quantities, and a brief description. Photos are required for damage and DOA.
2. We review and respond with next steps within one business day: credit memo, replacement, or vendor RMA number.
3. For returns we accept: ship affected items back with the RMA paperwork. Freight on vendor errors and DOAs is on us.
4. Credit is applied to your account within 5 business days of receiving the return.

Do not ship returns without prior authorization. Unauthorized returns may be refused or delayed.

Non-Returnable

• E-liquids, salt nicotine, and disposables with a broken manufacturer seal (except DOA)
• Pods, cartridges, and coils outside the brand's warranty terms
• Tax-stamped product once stamps are applied to your inventory
• Special-order and directory-restricted SKUs past the 72-hour shortage window

Restocking

Orders returned for non-defective reasons (over-order, wrong SKU selected by retailer) are subject to a 15% restocking fee on unopened cases. Opened cases are reviewed case-by-case.

Credits & Replacements

Approved claims are settled as an account credit by default (applied to your next invoice), or replacement of the affected SKUs where available. Refunds to the original payment method are handled case-by-case — contact your rep to request.